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Article 12: Delivery Terms
The products are delivered to the address provided by the consumer on the purchase order in France or any other country in the world available in the list at the time of registration of his address.
The consumer is required to check the status of the packaging of the goods for delivery and report damage to the carrier on the delivery, as well as the company KE'S, within one week.
The consumer may, at his request, to obtain the dispatch of a bill to the billing address and not to the delivery address validation option provided for this purpose on the order and by so indicating on comments at the checkout.
As regards the expedition, we are working mainly with bids or tracking shipments recommended. Dès que nous procédons à un envoi, vous recevez immédiatement un mail vous en informant. As soon as we make a shipment, you immediately receive a message informing you.
La Poste
To minimize transportation costs, all products of low and moderate congestion are shipped by the postal service tracking. In addition to being, the service book 48H throughout France. Offer Package Tracking offers the possibility of recovering the goods ordered from your post office near the delivery address in the absence of the original place of delivery at the presentation of the postman.
Specifically, if you are absent the day they are delivered, your factor will leave you with an advice note in your mailbox, allowing you to withdraw your packages to your post office during normal business hours, within 15 days.
ColisSuivi is a very reliable service. However, it may, as in any expedition, there may be a delay in delivery or that the product goes missing. In case of delay in delivery compared to the time that we indicated in the e-mail dispatch, we ask you to report the delay in calling us by phone or by sending us an email. Nous contacterons alors la Poste pour faire démarrer une enquête. Then we will contact the Post Office to launch an investigation. It can last up to 21 days from the date of commencement of the investigation. If during this period the product is recovered, it will be re-routed immediately to your home (the majority of cases). But if the product is not found at the end of 21 days of investigation, the Post considers the package as lost. C'est seulement à ce moment que nous pouvons vous renvoyer un produit de remplacement, à nos frais. It was only at this point that we can send a replacement product, at our expense. Si le ou les produits commandés n'étaient plus disponibles à ce moment, nous vous rembourserions le montant des produits concernés par la perte du transporteur. If the products ordered are no longer available at that time, we will refund the amount of the products concerned by the loss of the carrier. Si le ou les produits étaient encore disponibles, mais avaient changé de prix de vente sur le site, nous appliquerions les nouveaux prix de vente, soit en vous remboursant par chèque de la différence, soit en demandant un chèque complémentaire concernant cet écart de prix. If the products were still available, but had changed prices on the site, we apply the new sale price, either by check reimbursing you for the difference, either by requesting a cheque about this price differential.
We disclaim any responsibility for the longer delays in delivery because of the carrier, particularly in the event of loss of goods or to strike.
Article 13 : Problems of delivery because of the carrier
Any discrepancies regarding delivery (damage, missing product compared to slip, damaged package, broken… products) will be placed indicated on the packing slip in the form of "handwritten reserves", accompanied by the signature of the customer. The consumer will have parallel confirm this anomaly by sending the carrier within two (2) business days following the date of delivery mail with acknowledgement of the recipient.
The consumer must transmit a copy of the letter by fax or mail to :
KE'S
42 RUE DES SAULES
31400 TOULOUSE
FRANCE
Article 14 : Errors of delivery
14-a : The consumer must make to the company KE'S on the day of delivery or at the latest the first business day following the delivery, any claim of error of delivery and / or non-compliant products in kind or in quality compared to the indications listed on the order form. Complaints made beyond this time will be rejected.
14-b : The formulation of this claim with the company KE'S can be made :
- By phone +33 562 267 286 Monday to Saturday from 10am to 7pm (France, GMT+1),
- Through our website under the heading "Contact Us" where, after entering your customer number, you can ask your question through the menu contact us specifying the reference of the order,
- By e-mail, sent to contact@kes.fr indicating good customer references and your command,
14-c : Any complaint not carried out in the rules defined above and within the time limits could not be taken into account and will release the company KE'S any responsibility with respect to the consumer.
14-d : Upon receipt of the complaint, the company KE'S assign a number of exchange of the product (s) (s) concerned and will communicate by e-mail, fax or phone to the consumer. The exchange of a product can take place only after the award to the consumer of a number of exchange in accordance with the approach outlined above.
14-e : In case of misdelivery or exchange any product to exchange or refund must be returned to the KE'S society as a whole and in its original packaging, Recommended packages to the following address :
KE'S
42 RUE DES SAULES
31400 TOULOUSE
FRANCE
To be accepted, any return must be reported in advance to the Customer Service of the company KE'S.
The shipping costs are borne by society KE'S and will be refunded upon written request of the customer, except in cases where it would prove that the product does not correspond to the declaration of origin made by the consumer in the return coupon.
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